Taking the Grief, out of Grievance, mediation works

Conflict doesn’t have to mean breakdown. With the right guidance, it can become an opportunity for clarity, understanding, and positive change. Through confidential and supportive mediation, I help individuals and workplaces move past disputes, rebuild communication, and find solutions that work for everyone involved.

Mediation testimonials - We contacted Vanessa when communication had broken down with a builder who owed us money, and from that moment after months of frustration, things started to get better. We really appreciated the feeling of clarity and support that came through the initial phone call consultation and then the regular email and message updates on progress. Vanessa provided practical tips, but most of all, empathy. This made a huge difference to our outlook and wellbeing around that time. The messages sent to the person we were waiting for money from were professional, clear and highly motivating, and within a few weeks we had our money back. I don't think we could have achieved this without Vanessa's help, as we needed that calm and knowledgeable voice on our side to ensure the right outcome was achieved. I can't recommend this service highly enough and remain so grateful for the turnaround to our fortunes that it brought.
(community mediation)
James Middleditch.

Here is where I can help

I know how it feels to be faced with conflict in the workplace and not have the time or support to be guided towards a resolution.  Why not allow me to: 

  • Increase your productivity, enabling you to focus on your key priorities

  • Enhance your career by eliminating work conflict which in turn will enhance your reputation as a problem solver, improve team morale and retain staff

  • Guide you in the face of conflict to resolution. I can provide you with the full mediation service and/or coach newly trained/less experienced managers and offer co-mediation with feedback. I have your back

Why Mediation Works

Improve communication & morale

Mediation encourages open dialogue, allowing employees to express their concerns and needs effectively.

Reduce stress, improve well-being

It helps minimize conflicts, creating a more peaceful work environment for everyone.

Improves productivity, saves money

By resolving issues collaboratively, mediation fosters trust and cooperation among team members.

Your better self is just one step away — it begins the moment you start.

I specialise in workplace mediation, helping resolve conflicts between employees, teams, and leadership with clarity and care. In addition to this, I’m fully qualified and experienced in commercial, civil, and community mediation. Whether you’re facing neighbourhood disputes, landlord–tenant issues, contract or building disagreements, or debt recovery challenges, I offer impartial support to help all parties move toward practical and lasting resolution.

Step 1: Consultation

We start with a one-on-one meeting to understand your concerns. This helps us clarify the issues at hand and determine the best approach.

Step 2: Conflict Details

In conflict mediation, all parties are brought together in a structured, impartial setting led by a trained mediator. The process creates a safe space to share perspectives, clarify misunderstandings, and identify the root causes of the conflict.

Step 3: Resolution

Once an agreement is reached, we help document the terms and ensure both sides are clear on the path forward.

Results You Can Trust

Hear from our clients about their mediation journeys

5/5
I can highly recommend both Vanessa and Fiona. They both handled our mediation process in a professional and balanced way, clearly articulating the process throughout and going the extra mile in the preparation to understand each parties perspective. In the mediation itself, they were critical in carefully pushing for a resolution that suited all parties, where perhaps we might not have got there without more skilled input from a third party.

Pricing & Schemes

Civil Mediation Council Associate Member

I am an Associate Member of the Civil Mediation Council (CMC) and participate in the CMC’s Fixed Fee Mediation Scheme. This scheme offers a transparent and cost-effective way of resolving disputes, with clear pricing that allows you to plan ahead with confidence.

You can view the fixed fee structure directly via the CMC here:
CMC Fixed Fee Scheme

As a mediator, my role is to create a safe, impartial space where both parties can be heard and supported in reaching a constructive resolution. Mediation is flexible and confidential, helping you avoid lengthy and expensive legal processes.

Peace is not the absence of conflict, it’s the ability to handle conflict by peaceful means – Ronald Reagan

Mediation is most effective when carried out in person, giving everyone the chance to feel heard in a shared space. Where this isn’t possible, I also provide shuttle mediation, moving between parties to ensure conversations remain constructive. For added flexibility, mediation can also be conducted virtually, using secure online breakout rooms to maintain privacy while still moving discussions forward.

Book Your Consultation

Take the next step towards resolution. Schedule a consultation today and start your mediation journey with confidence. Our goal is to guide you towards peace, balance, and positive outcomes — because you don’t have to navigate this alone.”

Not Ready?

Take the first step today and book your free 30-minute consultation. This is a relaxed, no-obligation call where we can discuss your needs, answer any questions, and explore how mediation or coaching could support you moving forward in a positive way. It’s about giving you clarity and confidence without any pressure